FAQs

  • Welcome to The Design Atelier. By engaging our services, you agree to the following terms and conditions. Please read them carefully.

    1. Scope of Services

    • We offer consulting services in areas including, but not limited to;

      Renovate for Profit Consultancy, Open Home Mastery, Interior Styling to Stay and Interior Styling to Sell.

    Disclaimer: Our advice and recommendations are based on industry experience and best practices. However, we cannot guarantee specific outcomes, including increased property value or successful sales.

    2. Fees and Payment

    • Consultation Fees: $295 AUD for 60-90 minutes. This fee is payable regardless of whether you proceed with further services.

    • Project Fees: Fees for additional services will be outlined in a separate proposal.

    • Travel and Accommodation: For Gold Coast clients, additional travel and accommodation costs apply, as specified in your quote.

    All fees are payable in accordance with the agreed payment schedule.

    3. Refund and Cancellation Policy

    • Consultation Fees are non-refundable.

    • Project Fees: Once a project has commenced, refunds are not available.

    • Cancellation: Cancellations require 48 hours’ notice. Failure to notify within this timeframe may result in forfeiture of any fees paid.

    4. Limitation of Liability

    While we strive for excellence, we are not liable for any financial losses, reduced sale prices, or unsuccessful sale outcomes resulting from the implementation of our advice.

    5. Client Responsibilities

    Clients are responsible for:

    • Providing accurate information about the property.

    • Implementing our recommendations as advised.

    • Engaging third-party professionals as necessary (e.g., real estate agents, tradespeople).

    6. Intellectual Property

    All materials provided, including guides, templates, and designs, remain the intellectual property of The Design Atelier. These materials are for the client’s use only and cannot be reproduced or distributed without prior written consent.

    7. Confidentiality

    We respect your privacy and will not disclose any personal or property details without your consent, except as required by law.

    8. Governing Law

    These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the jurisdiction of New South Wales.

    9. Changes to Terms

    We reserve the right to update these terms at any time. Clients will be notified of any changes via email or website updates.

    Ebook Download Availability

    Customers will receive a secure link to the file which lasts 24 hours after the first download.

    Contact Us

    For questions about these terms, please contact: The Design Atelier

    Email: hello@thedesignatelier.au

  • Refund Policy – Digital Products

    Effective Date: 12/2/2025

    At The Design Atelier, we are committed to providing high-quality digital resources to help you maximise your home’s presentation and selling potential. Before purchasing, please carefully review the product descriptions to ensure it meets your needs.

    1. No Refund Policy on Digital Products

    Due to the nature of digital downloads, all eBook sales are final. Once a digital product has been purchased and accessed, we are unable to offer refunds, exchanges, or cancellations.

    2. Why We Don’t Offer Refunds on Digital Products

    Unlike physical goods, digital files cannot be “returned.” Once the eBook is delivered, it is permanently accessible to the buyer, making refunds impractical.

    3. Ensuring Your Satisfaction

    We encourage buyers to review the product details and preview information before purchasing. If you have any questions about the content before purchasing, feel free to reach out to us at hello@thedesignatelier.au.

    4. Customer Support & Assistance

    If you have purchased the eBook and require clarification on any section, we are happy to provide guidance on how to make the most of the content. Please contact us at hello@thedesignatelier.au with any questions.

    By purchasing a digital product from The Design Atelier, you acknowledge and agree to these terms.

    Frequently Asked Questions (FAQs)

    1. What makes this eBook different from free online resources?

    Unlike general online articles, this guide is based on proven strategies that have led to recordbreaking home sales. It provides step-by-step instructions, expert-backed styling advice, printable checklists, and bonus insights you won’t find elsewhere.

    2. Can I get a refund if I don’t find the eBook useful?

    As this is a digital product, all sales are final, and refunds are not available. However, we are happy to help guide you through the sections most relevant to your needs—just reach out to us!

    3. Who is this eBook for?

    This guide is perfect for homeowners preparing for open homes, real estate agents assisting clients, and anyone looking to maximise their home’s market appeal and value.

    4. Is this eBook suitable for beginners?

    Absolutely! Whether you’re new to home styling or have experience, the guide is designed to be easy to follow, with practical, step-by-step instructions that anyone can apply.

    5. What exactly do I get when I purchase?

    You will receive an instant digital download of Open Home Mastery: Blueprint to Success, which includes:

    ✔ A room-by-room styling and presentation guide

    ✔ Printable checklists to simplify your prep

    ✔ Bonus sections with organisation and cleaning hacks

    ✔ Strategies used in suburb-record-breaking sales

    6. How do I access my eBook after purchase?

    Once your payment is processed, you will receive an instant download link via email. If you don’t receive it, please check your spam folder or contact us at hello@designatelier.au.

    7. Can I share my eBook with others?

    Your purchase is licensed for individual use only. Unauthorised distribution, copying, or sharing of the eBook is strictly prohibited. If someone else would like a copy, please direct them to our website to purchase their own.

    8. How long is the ebook link available?

    Customers will receive a secure link to the file which lasts 24 hours after the first download.

  • Effective Date: 22/1/2025

    The Design Atelier (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

    This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

    By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

    1. Information We Collect

    We may collect and process the following types of information:

    a. Personal Information

    • Name

    • Email address

    • Phone number

    • Address

    • Payment information (if applicable)

    b. Non-Personal Information

    • Browser type and version

    • IP address

    • Pages visited and time spent on our website

    • Referring website URLs

    c. Information You Provide Voluntarily

    • Information submitted via our contact forms or consultation booking forms.

    • Feedback, inquiries, or other correspondence.

    2. How We Use Your Information

    We use the information we collect for the following purposes:

    • To provide and manage our services, including consultations and product sales.

    • To process payments and send purchase confirmations.

    • To communicate with you about inquiries, bookings, or updates to our services.

    • To improve our website and user experience.

    • For marketing and promotional purposes, such as newsletters, provided you have opted in.

    • To comply with legal obligations or resolve disputes.

    3. Sharing of Information

    We will not sell, rent, or trade your personal information. However, we may share your information in the following cases:

    • Service Providers: We may share your information with trusted third parties to facilitate our services, such as payment processors or marketing platforms.

    • Legal Obligations: We may disclose your information if required by law or to protect our rights and property.

    4. Data Security

    We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption to secure data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

    5. Cookies and Tracking

    Our website uses cookies and similar technologies to enhance your experience. Cookies allow us to track site usage and improve functionality. You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features on our website.

    6. Your Rights

    Under Australian privacy laws, you have the right to:

    • Access the personal information we hold about you.

    • Request corrections to your personal information.

    • Withdraw consent for marketing communications at any time.

    • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been violated.

    To exercise these rights, please contact us at hello@thedesignatelier.au.

    7. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be revised accordingly.

    9. Contact Us

    If you have questions about this Privacy Policy or how your information is handled, please contact us:

    The Design Atelier

    Email: hello@thedesignatelier.au

    Website: www.thedesignatelier.au

  • At The Design Atelier, we’re committed to providing exceptional service, no matter where our clients are based. For clients outside Newcastle, including those on the Gold Coast, a travel fee will be applied to cover travel expenses.

    Travel Fee Structure

    Day Trips

    For services that can be completed within a single day.

    Fee = $400

    Includes:

    • Round-trip airfare.

    • Ground transportation (e.g., rental car or rideshare services).

    Overnight Trips

    For projects requiring extended time on-site or multi-day services.

    Fee = $800–$1,000

    Includes:

    • Round-trip airfare.

    • Accommodation for 1–2 nights.

    • Ground transportation.

    • Daily expenses (e.g., meals and incidentals).

    Custom Travel Arrangements

    For longer or highly specialized projects, travel fees will be customized and based on actual costs. These will be transparently detailed in your service proposal.

    Client-Provided Travel

    Should clients prefer to book flights, accommodation, or transport directly, travel fees will be adjusted accordingly.

    Transparency and Assurance

    All travel-related fees will be clearly communicated in your proposal and contract, ensuring no surprises. We aim to make the process seamless so you can focus on enjoying the transformation of your space.

  • Certificate IV in Design ISCD

    Online Courses:

    • Three Birds Renovation Reno School

    • Three Birds Renovation Styling School

    • Renovate for Profit course by Cherie Barber